Privacy & Personal Data Policy, last updated: March 24, 2025

1. Introduction

The BonjourSPORT website is operated by BIS COMMERCE, a simplified joint-stock company registered in France. BonjourSPORT is the trade name used by BIS COMMERCE for its online sales activities via the bonjoursport.com website.

We attach the utmost importance to the protection of your personal data. We ensure its confidentiality and security, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

This policy details how we collect, use, store and protect your personal data when you use our site.

2. Data controller

Responsible : BIS COMMERCE
Head office : 73, rue du Château, 92100 Boulogne-Billancourt
Data Protection Officer (DPO) : dpo@bis-commerce.com

3. Data collected

3.1 Data you provide

• Identity : name, first name
• Contact details : postal address, email, telephone
• Customer account : identifiers, encrypted password
• Orders : history, products purchased
• Communication : exchanges with customer service
• Preferences : language, newsletter subscriptions

3.2 Data collected automatically

• Technical : IP address, browser type, OS, device
• Navigation : page views, duration, clicks, abandoned carts

3.3 Third-party data

We may receive data through our partners (analysis tools, payment platforms, logistics services) in order to improve your customer experience.

4. Purposes of processing

Your data is used for:

• Manage your orders and deliveries
• Provide responsive customer support
• Personalize your product recommendations
• Send targeted promotional offers (if you have consented)
• Secure payments and prevent fraud
• Comply with our legal and accounting obligations

5. Retention period

6. Sharing with third parties

Data is shared only with necessary service providers:

• Payment : Crédit Agricole - our trusted bank, PayPal, other certified providers - Learn more about our Payment Methods
• Delivery : carriers (Colissimo, Chronopost, DPD, DHL, UPS etc.)
• Marketing : communication services
  
• Compliance : legal authorities if required

No data is sold or transferred for commercial purposes.

7. Transfer outside the EU

We do not transfer your personal data outside the European Union. All processing is carried out on GDPR-compliant servers located in Europe.

8. Data security

We are implementing strict measures:

• Sitewide SSL encryption
• Secure payments with 3D Secure
• Accommodation in accordance with European standards
• Continuous risk monitoring and restricted access

9. Your rights

In accordance with the GDPR, you have the following rights:

• Access to your data
• Correction of inaccurate information
• Deletion (right to be forgotten)
• Limitation of processing
• Opposition to certain uses (prospecting)
• Portability of your data

To exercise these rights, contact:
dpo@bis-commerce.com
or by mail: BIS COMMERCE, 73 rue du Château, 92100 Boulogne-Billancourt
You can also file a complaint with the CNIL .

10. Modifications

This policy may be updated at any time. Any material changes will be clearly announced on our website.