PREAMBLE

These General Terms and Conditions of Sale (GTC) define the conditions under which BIS COMMERCE , a simplified joint-stock company, whose registered office is located at 73, rue du Château, 92100 Boulogne-Billancourt (administrative headquarters only, no packages should be returned to this address) , registered under number RCS Nanterre B940443559 , markets and sells its products to consumers via the site bonjoursport.com (hereinafter "the Site").

BonjourSport is a trade name and website operated by BIS COMMERCE. It is a trading name used by the company for the online sale of its products.

Acceptance of these General Terms and Conditions implies the customer's full and complete adherence to the provisions set out. These conditions may be updated regularly to comply with legal requirements and market developments.

The Site is hosted by One.com A/S , located at Kalvebod Brygge 24, Koebenhavn V, 1560, DK .

1. DEFINITIONS

• Customer : Any adult natural person making a purchase on the Site.

• Product : Any item available for sale on the Site.

• Order : The act of purchase validated by the Customer.

• Delivery : The delivery of the Product to the Customer according to the terms provided.

• Seller : BIS COMMERCE , responsible for marketing the Products on the Site.

2. PURPOSE OF THE GTC

These General Terms and Conditions define the terms and conditions of sale of the Products offered by the Seller on the Site. They specify in particular the conditions of ordering, payment, delivery, return and guarantees applicable to the Products.

3. PRODUCTS AND AVAILABILITY

3.1 Product Characteristics

The products available on the Site are described in detail, including their essential characteristics, their price, and any restrictions on use. Each product sheet is carefully written to provide the Customer with all the information necessary for their choice. Our product and service offers are valid while stocks last.

Images and descriptions are provided for guidance only. While we do our best to ensure the accuracy of the information, slight differences may exist.

3.2 Availability of Products

In the event of unavailability of a Product after validation of an Order, the Customer will be informed as soon as possible and will be able to choose between:

• A full refund within 7 working days.

• An exchange for an equivalent Product.

• A credit usable on the Site for a period of 12 months.

If, despite our best efforts, a product becomes unavailable after your order has been validated, the Seller will inform you by email and will refund the price of the product or service initially ordered as well as any sum paid for your order. However, if your order contains other available products or services, these will be delivered to you and the delivery costs will not be refunded. You have the option to cancel your order before the Seller ships it.

4. PRICE AND PAYMENT

4.1 Price of Products

The prices displayed on the Site are indicated in euros including VAT and are subject to change. The price of products and services (excluding delivery costs) is that indicated on the corresponding product sheet, accessible on the Site. The Seller reserves the right to modify the price of its products at any time, in compliance with applicable legislation.

The products you order will be billed to you based on the price in effect on the Site at the time you place your order. Adding a product to your shopping cart does not guarantee its availability or that its price will be maintained.

4.2 Payment Methods

Payments can be made by:

• Bank card (Visa, Mastercard, American Express).

• PayPal.

• Bank transfer for orders over €100.

• Payment in installments via a partner organization.

Credit card information is not stored on our servers. All payments are secured using advanced security protocols such as 3D Secure, SSL, and PCI-DSS to ensure a secure transaction.

5. ORDERING PROCESS

1. Selection of Products and addition to cart.

2. Validation of the basket and choice of delivery method.

3. Entering personal and billing information.

4. Selecting the payment method.

5. Acceptance of the T&Cs and validation of the Order.

6. Received a confirmation email.

The Seller reserves the right to refuse any Order in the event of suspected fraud.

6. DELIVERY AND RECEIPT

Packages are shipped the next business day after ordering for 90% of orders. For 10% of orders requiring additional verification (delivery address or payment confirmation), shipping takes place within 2 business days.

Delivery available to: France, Spain, Italy, Germany, Belgium, Netherlands, Portugal, Luxembourg, Monaco, Vatican, Austria, Denmark.

No delivery to relay points, only to homes.

The Customer must provide a mobile phone number to receive notifications from the carrier regarding delivery. The delivery person typically calls 15 to 30 minutes before delivery. An email is also required to allow for updating delivery information and providing additional instructions.

7. RIGHT OF WITHDRAWAL AND RETURNS

The Customer has a legal right of withdrawal of 14 calendar days , but BIS COMMERCE offers a commercial return policy extended to 30 days , provided that the products are returned in perfect condition, complete and in their original packaging.

In accordance with Article L. 221-28 of the Consumer Code , certain products are excluded from the right of withdrawal, in particular:

• Products unsealed for hygiene reasons (e.g. underwear, swimwear, intimate protection, mouth guards, earplugs, sweating articles, etc.).

• Personalized products.

Return costs are the responsibility of the Customer except in the event of a proven defect.

8. LEGAL GUARANTEES AND COMPLIANCE

8.1 Legal guarantee of conformity

Our warranty commitment is in line with current legal requirements. The legal guarantee of conformity covers 12 months for all products and 24 months for electronic products only.

However, warranty support is the direct responsibility of the manufacturer or brand of the product in question. As a distributor, we are only committed to providing administrative assistance, including providing necessary information, such as the manufacturer's contact details, procedures to follow, and the invoice proving the purchase. Product repair or replacement is handled entirely by the brand.

What is the legal guarantee of conformity?

This is a guarantee provided for by European Directives 2019/770 and 2019/771, transposed in France in Articles L.217-3 et seq. and L. 224-25-1 et seq. of the Consumer Code. It protects consumers when a product presents a lack of conformity, in particular if:

• It does not work properly out of the box.

• It does not match the description or advertised features.

• It is not suitable for the uses usually used by goods of the same type.

• It is not updated in accordance with the contract.

What are your rights in the event of non-conformity?

In the event of a lack of conformity, support is provided directly by the product brand. You can obtain, depending on the manufacturer's conditions:

• A product repair.

• A replacement.

• A refund under certain conditions.

We do not replace or repair products directly, but we will assist you in the necessary steps to contact the manufacturer.

Duration and implementation

The legal guarantee of conformity applies to:

• 12 months for all products.

• 24 months only for electronic products.

Our sales policy provides for a 30-day warranty claim for defects after receipt of the product. After this period, the warranty must be activated directly with the manufacturer.

How to invoke the legal guarantee of conformity?

For any request, our customer service is available to provide you with the necessary contacts and documents:

• Contact form

• E-mail

8.2 Legal guarantee of hidden defects

In accordance with Articles 1641 et seq. of the Civil Code, a legal guarantee against hidden defects only applies if the defect was present upon delivery.

Conditions of application

To be admissible, a detailed and quantified reservation must be indicated on the delivery slip at the time of receipt of the product. This note must specify the exact nature of the problem observed (e.g.: damaged product, malfunction, missing part).

If no reservation is mentioned on the delivery slip, the guarantee for hidden defects cannot be invoked.

What are your rights in the event of a hidden defect?

If the product was delivered with a hidden defect documented on the delivery slip, you can:

• Return the product for a full refund (including any sales charges).

• Keep the product and get a price reduction.

Duration and implementation

The action for warranty against hidden defects must be brought within two years of the discovery of the defect. However, any claim that does not meet the above criteria (reservation on the delivery note) cannot be taken into account.

For any inquiries, please contact our customer service using the contact details mentioned above.

9. SELLER'S LIABILITY

The Seller shall not be held liable for any indirect damages resulting from the use of the Products. However, it guarantees the compliance of the products sold with the regulations in force.

In the event of force majeure, BIS COMMERCE cannot be held responsible for the non-performance of one of its obligations arising from the sales contract .

10. PROTECTION OF PERSONAL DATA

Personal data collected on Bonjoursport.com is processed in accordance with the General Data Protection Regulation (GDPR) and applicable laws. We attach paramount importance to the protection and confidentiality of our customers' data.

10.1 Nature of the data collected

We only collect data necessary to manage orders and improve the customer experience. This data includes:

• First and last name

• Mailing address

• Phone number

• E-mail address

• Payment details (securely processed by our banking partners)

10.2 Purposes of processing

The data collected is used only for:

• Order and delivery management

• Communication with the customer (order tracking, assistance, customer service)

• Improving services and commercial offers

• Compliance with legal and regulatory obligations

10.3 Sharing of data

Personal data is never resold or shared with third parties except in the following cases:

• Transmission to carriers to ensure delivery (name, address, telephone, e-mail)

• Sharing with payment providers to process transactions securely

• Compliance with legal obligations or requests from competent authorities

All data transmitted to carriers is kept for a maximum of 6 months, then deleted from their systems.

10.4 Data security

We use advanced security protocols to protect your information:

• SSL encryption to secure transactions

• Secure storage on protected servers

• Restricted access to data, limited to authorized personnel

10.5 User Rights

In accordance with the GDPR, you have the following rights over your personal data:

• Right of access: request what information is held about you

• Right of rectification: correct erroneous information

• Right to erasure: request the deletion of your data

• Right to object: refuse certain processing

• Right to portability: recover your data in a readable format

To exercise these rights, contact us at dpo@bonjoursport.com or via the contact form .

We undertake to respond to any request within 30 days maximum.

11. CUSTOMER SERVICE AND COMPLAINTS

Our customer service team is available to answer any questions you may have regarding orders, deliveries, returns, and any other matters related to your purchase.

We guarantee 24/7 support, including weekends and holidays. However, to ensure accurate and transparent tracking of each request, all communications are made exclusively by email. A response is guaranteed within 24 hours maximum.

In the event of any difficulty or question relating to the exchange or return of a product, the Customer is invited to contact our Customer Service at the following contact details:

• • Contact form

  • E-mail
    

Our team is based in France and we guarantee support without any outsourced services. We offer multilingual support to better assist our European clients.

We are committed to handling each complaint professionally and responsively to ensure optimal customer satisfaction.

12. DISPUTE RESOLUTION AND MEDIATION

FEVAD (Federation of e-commerce and distance selling) . As such, we are committed to following a Code of Good Conduct aimed at ensuring consumer protection.

In the event of a dispute, you can contact our customer service. In accordance with the provisions of the French Consumer Code, BIS COMMERCE will adhere to a recognized mediation service, the contact details of which will be communicated later.

The European Commission has set up a dispute resolution platform to collect any consumer complaints arising from an online purchase and then forward them to the relevant national mediators.

We cannot be held responsible in the event of force majeure preventing the performance of our contractual obligations.

13. MODIFICATIONS TO THE GTC

The Seller reserves the right to modify these General Terms and Conditions at any time.

Document updated in accordance with current standards.